TERMS & CONDITIONS

1. Shipping & Delivery

• Processing Time: Orders are typically processed within 10 business days.
• Shipping Methods: We offer standard, expedited, and express shipping options within the United States. Delivery times may vary based on your location.
• Tracking: Once your order is shipped, you will receive a tracking number via email.

2. Returns & Exchanges

• Return Policy: We accept returns within 14 days of delivery. Items must be unused, in original packaging, and with proof of purchase.
• Non-Returnable Items: Custom orders and personalized items are not eligible for returns.
• Return Shipping Costs: Customers are responsible for return shipping costs unless the item was damaged or incorrect.

3. Cancellations & Modifications

• Order Cancellations: Orders can be canceled within 24 hours of purchase. After this period, we cannot guarantee cancellation.
• Modifications: For any changes to your order, please contact us within 24 hours of placing your order.

4. Payment Methods

• Payment Security: All payments are processed securely. We do not store credit card information on our servers.

5. Custom Orders

• Custom Designs: We offer custom design services. Contact us to discuss your project and pricing.
• Approval Process: A proof will be provided for approval before production. Changes may affect delivery times.
• Lead Time: Custom orders may require additional processing time. We will provide an estimated timeline upon request.

6. Contact Information

• Customer Support: If you have any questions or concerns, please contact us at hello@summitsignanddesign.com or 540.904.0813. We welcome communication through text for your convenience.
• Business Hours: Our support team is available from 9 AM to 5 PM EST, Monday through Friday.

7. Privacy Policy

• Data Collection: We collect information to process your order and improve your shopping experience. We do not share your information with third parties.
• Cookies: Our website uses cookies to enhance your experience. By continuing to use our site, you agree to our cookie policy.

8. Terms of Service

• Usage Agreement: By placing an order, you agree to our terms and conditions. These terms are subject to change without notice.

9. Dispute Resolution

• Governing Law: These policies are governed by the laws of Virginia, United States.
• Dispute Process: In case of any disputes, please contact us to resolve the issue. If unresolved, the matter will be handled through arbitration in Roanoke, VA.